1. What does 'Save for Later' mean?
2. Do I have to be logged in to use the 'Save for Later' feature?
3. Do I need to create an account to place an order on Napkinsin24.com?
4. Why would I want to sign up as a Napkinsin24.com customer?
5. I am a returning customer and I forgot my password. What do I do?
6. What is the process for checking out?

Top 
What does 'Save for Later' mean?

'Save for Later' cart link allows registered and logged in Napkinsin24.com customers the ability to save gift selections for a later date in time. When you log back into the site, some time in the future, the item you saved will still be there ready for purchase.

Top 
Do I have to be logged in to use the 'Save for Later' feature?

Yes, this feature can only remember your gift selections when you are logged into the Napkinsin24.com web site.

Top 
Do I need to create an account to place an order on Napkinsin24.com

No, you do not need to create a new account to place an order on Napkinsin24.com. We only require your email address so we may send you the correct email order confirmations and order shipment information.

Top 
Why would I want to sign up as a Napkinsin24.com customer?

We have created many new benefits for registering as a Napkinsin24.com customer.

• You can save gift selections to purchase at a later date. Perhaps you need to check on someone's new return address or verify the spelling of someone's name. Now you can select the item you want and 'Save for Later'. Once you have the correct information, simply login to our site and place your order.
• We save all of your ship-to addresses. This allows you a faster checkout process when shipping gifts to previous family members and friends.
• You can check the status of an order 24 hours a day.
• You can view previous orders and easily reorder the item again or purchase a refill all with the same personalization and details.

Top 
I am a returning customer and I forgot my password. What do I do?

First, please go to the returning customer login page and select the 'I forgot my password' link. There, please enter the email address associated with your Napkinsin24.com account, then click Continue. We will then send you an email containing a link to a page where you can create a new password for your account. You will have an hour to access our site and create a new password.

Top 

Step 1: Enter Shipping Address

• Select the 'Add' button next to 'Ship to:'. This button will take you to a separate page to add your shipping address. Once all of the information has been entered correctly select the 'Save' button.
• If you are shipping all of your order selections to a single address select the 'Use This One' green button which corresponds to your correct shipping address.
• If you would like to ship multiple orders to multiple locations with a single credit card transaction, you can now do this at Napkinsin24.com. Simply select the 'Add New Address' button at the top of the page and add your second, third, fourth, etc. shipping address. Select the 'Multiple Addresses' link on the checkout page and appropriately match the order with the shipping address.

Step 2: Enter Shipping Method:

• Select the appropriate shipping method you would like to use. If you are shipping to multiple locations you can use multiple shipping options.

Step 3: Enter Discount Coupon:

• If you have received a promotional email with a discount coupon you can select the 'Add' button to enter in you promotional code to receive your discount.
• In the near future Napkinsin24.com will offer Gift Cards which can be redeemed at the site for future purchases. Look for more information on Gift Cards coming soon.

If you have never placed an order with us before:

Step 4: Review Shipping Method:

• Select the 'Continue' button that appears when all of your information is properly entered. You will then be taken to a confirmation page.
• Please review all of your information. If every thing is correct select the 'Enter Credit Card Information' button.
• You will then be taken to our secure Credit Card Entry site, where you can safely enter your credit card information. Once you have completed that, select the 'Complete Order' button and your order is complete and you will receive an automatic email confirmation.

If you have placed an order with us before and have a valid card on file:

Step 4: Choose Credit Card:

• If you wish to use the listed card, proceed to Step 5.
• If you wish to use another credit you have already used on Napkinsin24.com, select the 'Change' button and then select the 'Use This One' button next to the desired credit card.
• If you wish to use a new credit card, select the 'Change' button and then select the 'Use a New Credit Card' button.

Step 5: Review Shipping Method:

• Select the 'Continue' button that appears when all of your information is properly entered. You will then be taken to a confirmation page.
• Please review all of your information. If every thing is correct then do one of the following:
  • If you are using an existing card, select the 'Complete Order' button.
  • If you are using a new card,select the 'Enter Credit Card Information' button. You will then be taken to our secure Credit Card Entry site, where you can safely enter your credit card information. Once you have completed that, select the 'Complete Order' button.
• Your order is now complete and you will receive an automatic email confirmation.